Support at Home Program

The Australian Government implemented the Support at Home Program in response to recommendations from the Royal Commission into Aged Care Quality and Safety.

Support at Home is being implemented using a staged approach.

From 1 November 2025, Support at Home replaced the Home Care Packages Program and the Short-Term Restorative Care Programme.

The Commonwealth Home Support Programme (CHSP) will transition to Support at Home no earlier than 1 July 2027.

Home Care/Support at Home (SAH)

UNITI’s Home Care module is designed to meet your organisation’s needs for managing the Support at Home program, in line with the new Aged Care Act.

As the aged care landscape evolves, providers are facing one of the most significant transitions in recent years with the introduction of the Support at Home program and the upcoming shift from CHSP to a more integrated, consumer-focused model.

We understand that your organisation isn’t just managing services – you’re balancing compliance, funding changes, workforce coordination, and the growing expectation for truly person-centred care. UNITI brings all of this together in one intuitive platform, built specifically for providers like you navigating this exact transition.

Instead of juggling multiple systems or retrofitting processes, UNITI helps you stay ahead of the Support at Home changes with tools that are already aligned to where the sector is heading. With direct integration to Services Australia you will have up-to-date information on participant budgets, service eligibility, care management and co-contribution rates. Submit claims directly and receive payment summaries once claims have been processed and approved.

UNITI brings together client management, service delivery, claiming/invoicing, funding management and reporting into one seamless system - designed specifically for the realities of home care and community support services.

Key Features:

• Integration with Services Australia, providing ability to link clients so budgets and eligible services can be retrieved.
  
• Provide quotes to clients based on their approved services and funding.
• Admit clients into episodes of care on acceptance of quote.
• Ability to set services costs.
• Ability to define your own episode streams.
• Ability to retrieve client co-contribution percentages from Services Australia.
• Manage the Care Management pool of funds.
• Attach documents to service contacts for evidence of service delivery.
• Generate and submit invoices and claims directly to Services Australia.
• Retrieve payment summary from Services Australia.
• Retrieve client co-contribution amounts ready for invoicing directly to client.
• Ability to schedule Indirect contacts via profiles.
• Generate client statement.
• Generate service agreements.
• Capture and maintain client carer details and client relationships.
• Schedule and manage client service appointments.
• Record progress notes for clients.
• Generate letters to client specialists and/or carers.
• Allocate clients to group activity sessions.
• Manage equipment rentals.
• Manage funding reporting and track progress.
• Remind clients of their appointments via a SMS reminder feature.
• Access client details, progress notes, documents and complete service whilst out on the road utilising UNITI Mobile app.
• In-built validation on data entry to ensure accuracy and dataset compliance.
• Integration with My Health Record and Australian Immunisation Register.

Benefits Across All Teams:

Support Coordinators	Clinical & Support Staff	Admin & Business Managers
Manage client service requirements. Automate scheduling of recurring future appointments for clients based on care needs. Simple reallocation of client services due to staff absences. Monitor assessments and client outcomes. Manage the Care Management pool of funds. Generate quote to participants based on their care needs. Generate service agreements.	Manage schedules in the office or on the go. Record case/progress notes for clients. Capture assessments and client outcomes. Generate letters to client specialists and/or carers. Complete service and/or group activities on the go. Access client details, progress notes, documents and complete service whilst out on the road utilising UNITI Mobile app. Upload evidence documentation for required services.	Manage participant budgets and eligible services Seamlessly generate and submit claims directly to Services Australia. Manage claims and generate client co-contribution invoices Maintain client records. Discharging of clients once service is completed. Management reporting. Generate client statements

Community and In-Home Care is in our DNA. With our extensive history of providing solutions to schedule, manage, deliver and report on community and in-home care services, we aim to continue supporting our clients in their ability to support their communities.

Please contact the UNITI Account Manager via the Contact page if you would like further information on our software program.