Support at Home Program

The Australian Government is implementing the Support at Home Program in response to recommendations from the Royal Commission into Aged Care Quality and Safety.

Support at Home is being implemented using a staged approach.

From 1 November 2025, Support at Home will replace the Home Care Packages Program and the Short-Term Restorative Care Programme.

The Commonwealth Home Support Programme (CHSP) will transition to Support at Home no earlier than 1 July 2027.

Our Design and Development Progress

The development of the new Home Care module to align with the new Support at Home program is well underway and includes the following features:

• Integration with Services Australia to provide a complete B2G integration for all Support at Home data.

• A new quoting feature to assist with providing the best care options according to the participants assessment needs and budget allocation.

• Ability to admit participants into their assessed funding classifications.

• A new care management feature to monitor and track care management utilisation.

• Managing of claim submissions, rejections and reconciliations.

• Generation of participant co-contribution invoices.

• Participant budget management.

• Generation of participant statements.

• Generation of participant service agreements.

Staying Abreast of Changes

To remain on top of changes and updates to the Support at Home program, our team are:

• A member of the Department of Health’s fortnightly Aged Care Developer Forum, to discuss and identify process improvements and help steer the technology aspects of the model, as well as keep up to date with integration and claiming requirement changes.

• Attending the many forums delivered by the Government to stay abreast of the changes and to understand what is required when this program commences on 1 November 2025.

• Engaging with customer stakeholders through regular user group sessions to ensure the requirements of service providers are met, and to discuss issues and develop a shared understanding of the Support at Home program requirements.

• Subscribed to numerous mailing lists to ensure receipt of government communications.

• Subscribed to relevant legislation changes for visibility of passage of critical legislation.

• Checking the Services Australia portal daily for any updates or communications.

Community Care is in our DNA. With our extensive history of providing solutions to schedule, manage, deliver and report on community care services, we aim to continue supporting our clients in their ability to support their communities.

Please contact the UNITI Account Manager via the Contact page if you wish to be kept informed of UNITI’s progress or if you would like to express your interest in our software program.